Foire aux questions

What is your turnaround time?


Each service has it's on time fram that should be listed with the service under the "price list." Our minimum turn around time is seven days minimum. Revision can take up to 5 business days. We are closed on weekends and federal/national holidays. Also, the turnaround time frame is subject to change due to out of office obligations.




What If I purchase a design and change my mind, can I get a refund, because no work was done?


Unfortunately, we will not be able to give you a refund due to the nature of the service. You may feel like no work has been completed, because you haven't seen the finish product, but at the time that your payment and information has been received our team begin strategy. So, if you change your mind, we will not be able to refund you. When you purchase any type of service from Kandi & Co. Productions, LLC and affilitate Kandi Kam Photography, you are agreeing that you understand the service is non-refundable.




Will you provide me with an update throughout the time that you are designing?


Unfortunately, I will not provide you with an update, unless there is a issue that needs clarifiation. We stand on the principles of the "NO DISTURB" clause. You will receive your review of the service, once the designer has provided you with a review day. For example: Turnaround is seven days, please do not contact the designer on the third day and ask for the design or an update on the design. You will receive a calender invite for review of when the service shall be complete. For websites, it can take up to 45 business days. On the 45th business day, if you haven't received any infrmation on the service, pleasse contact us. Until that time frame, please reframe from contacting the designer unless there is a update that needs to be given for the designer in the design time frame.




I need a website completed, can you have it to me by the end of the day if I purchase it same day?


Unfortunately, with our skills and expertise, It's impossible to provide you with a amazing website same day. Our website designs can take up to 45 business days.




Can I set up a payement arrangement?


We are open to setting up a payment arrangement on website designs only and banding packages. Please be advised, before a website can be transferred, we will need the full payment during our review session. Before you have full use of any branding product, the full payment has to be made to remove the watermark from the item.